Terms and Conditions

Effective Date: 18.02.2025

Welcome to Fooppers (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, mobile application, and services related to the ordering, sale, and delivery of meat, fish, and seafood products (collectively, the “Service”). By using our Service, you agree to comply with these Terms.

1. Eligibility

You must be at least 18 years old to use our Service. By placing an order, you confirm that you are legally eligible to enter into a contract.

2. Ordering and Payments

• All orders must be placed through our website, app, or authorized communication channels.
• Orders will only be processed upon successful payment via cash, card, UPI, or other accepted payment methods.
• Prices are subject to change without prior notice. However, confirmed orders will not be affected.
• We reserve the right to refuse or cancel orders at our discretion.

3. Delivery

• Deliveries are available within Guwahati.
• Estimated delivery time will be communicated at the time of order placement, but delays may occur due to unforeseen circumstances.
• Customers must provide accurate delivery details. Any failure to deliver due to incorrect information will not be our responsibility.
• If the recipient is unavailable at the time of delivery, re-delivery charges may apply.

4. Quality and Returns

• We ensure high-quality and hygienically packed products. However, if you receive a damaged, spoiled, or incorrect item, please contact us within [timeframe, e.g., 2 hours] of delivery.
• Refunds or replacements are provided at our discretion after verifying the issue.
• Perishable items cannot be returned unless proven to be defective.

5. Cancellation and Refund Policy

• Orders can be canceled within [timeframe, e.g., 5 minutes] of placing the order. Once the order is processed, cancellations are not allowed.
• Refunds, if applicable, will be processed within the same day via the original payment method.

6. User Responsibilities

• You agree not to use our Service for illegal purposes.
• Misuse, fraudulent activities, or abusive behavior may result in the termination of your account.

7. Liability Disclaimer

We are not liable for any indirect, incidental, or consequential damages resulting from the use of our Service.

We are not responsible for any health issues arising from the consumption of our products, provided they were delivered in good condition.

8. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our Service after changes means you accept the revised Terms.

By using our Service, you agree to these Terms.